Terms & Conditions

Last updated: 13 October 2026

These terms apply to your use of the Shack Promotions website, to studio bookings, to the online shop, and to kit & DJ hire enquiries. “We”, “us” and “our” mean Shack Promotions, a sole-trader business based on the Isle of Wight, United Kingdom (contact details below). “You” means the person using the site or making a booking or order. By booking, ordering, or creating an account you agree to these terms. If you don't agree, please don't use the service.

1. The studio & bookings

Booking the space. The studio is a single space booked by one party at a time. You choose a session type (for example a Book Session or the DJ Party Experience), a date and a start time, and pay for the session when you book.

Approval. A booking is a request until we confirm it. We review each booking and either approve it or, if we can't host it, decline it. You'll see the status in your account and we'll be in touch through the in-app messages on your booking.

Payment & refunds on decline. Payment is taken in full at the time of booking through our payment provider (Stripe). If we decline a booking, it is refunded in full, automatically. No session is confirmed until we approve it.

What's included. Each session gives you use of the booked studio space and its equipment for the time booked. Session length, price and party size are shown at the point of booking. Please arrive on time — sessions start and end at the booked times.

Changing or cancelling your booking. You can reschedule or cancel a confirmed booking by contacting us at least 48 hours before the start time for a refund or a new slot. Cancellations made within 48 hours of the start time are non-refundable.

If we have to cancel. Occasionally we may need to cancel or move a session — for example equipment failure or circumstances beyond our control. If we do, we'll offer you the next available slot or a full refund.

Using the studio. When using the studio you agree to: treat the space and equipment with care; follow reasonable instructions from our team; not use the studio for anything unlawful; and not cause a nuisance or damage. You're responsible for any loss or damage you (or your guests) cause beyond fair wear and tear. We may end a session without refund if these terms are seriously breached.

Your content, streams & music. Anything you create, broadcast or record during a session is your responsibility. You are responsible for holding any licences or permissions needed for the music you play or stream (including any performing-rights or recording licences). We may record or capture sessions for operational and promotional purposes; tell us in advance if you'd prefer we didn't.

Children & supervision. We welcome all ages. Anyone under 18 must be supervised throughout their session — either by a responsible adult who accepts these terms on their behalf, or under supervision arranged with our team (for example a supervised DJ Party). A responsible adult who brings or books for under-18s remains responsible for them.

2. Online shop (merch)

Made to order. Our merchandise is produced on demand (print-on-demand). Please choose your size carefully — a size guide is shown where relevant.

Prices & payment. Prices are shown in GBP. We are not VAT-registered, so no VAT is added. Payment is taken at checkout through Stripe when you order.

Delivery. We deliver within the UK. A flat postage charge of £4.95 is added at checkout. Delivery times are estimates and aren't guaranteed.

Returns & your right to cancel. Under UK consumer law you may cancel an order for most items within 14 days of receiving them and return them unused and in a saleable condition for a refund. You pay the cost of returning items unless they're faulty. Faulty or incorrect items will be refunded or replaced, and we'll cover return postage in that case. This does not affect your statutory rights.

Availability. We may update, withdraw, or change the price of products at any time. If we can't fulfil an order we'll refund you.

3. Kit & DJ hire

Kit & DJ hire is arranged by enquiry. Submitting an enquiry doesn't create a contract; any hire is subject to a separate agreement on availability, price and terms.

4. Accounts

Some features use a sign-in link sent to your email address — there's no password to remember. Keep access to your email account secure, as anyone with your inbox could use the link. Let us know promptly if you think your account has been accessed without your permission.

5. Payments & card data

Payments are processed by Stripe. We do not see or store your full card details — these are handled directly by Stripe under their own terms and security standards.

6. Intellectual property

The Shack Promotions name, logo, site design and content are ours (or used with permission) and may not be copied or used without our consent. Content you create remains yours.

7. Acceptable use

Don't misuse the site: no attempts to break, overload, or gain unauthorised access to it, and no unlawful, infringing or harmful content through its features (including the messaging on your booking).

8. Our responsibility to you

We provide the studio, shop and site with reasonable care and skill. We don't exclude or limit our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud, or for your statutory rights as a consumer. Subject to that, we aren't liable for losses that weren't reasonably foreseeable, or for the content you choose to create, stream or record.

9. Privacy

How we handle your personal information is set out in our Privacy Policy.

10. Changes to these terms

We may update these terms from time to time. The version on this page at the time you book or order is the one that applies.

11. Law

These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales.

12. Contact

Shack Promotions — hello@shackpromotions.uk, Northwood Business Park, 290 Newport Road, Cowes, Isle of Wight, PO31 8PE.